• 0 Posts
  • 1 Comment
Joined 3 years ago
Cake day: June 27th, 2023
  • Nommer@sh.itjust.workstoSysadmin@lemmy.world•Major IT outage affecting banks, airlines, media outlets across the world
    2·
    2 years ago

    I was with a large organization as tech support and upper IT pushed out an update that corrupted everybody’s certificates to log into the network. Imagine having to talk 40k users, who most of them whined and bitched to us about having to do all this work to fix the computer, through a removal of the old certificate, reboot, get the new one after logging in with a backup account, rebooting again and verifying that they can log in. Each computer was about 20-40 minutes to get done. We only had about 50 of us working at peak hours. It took about 2 months of non stop calls to get them fixed.