I’m not in tech anymore but must comment that I work at a major company in a dynamic field with young, ultra-qualified, ultra-smart personnel that is not horribly computer-unsavvy but I still think I’m the only one in the whole company who opens IT support tickets via a system instead of caling, even though IT pushes the system and even though you get good support via the system and horrible people by calling
I’m not in tech anymore but must comment that I work at a major company in a dynamic field with young, ultra-qualified, ultra-smart personnel that is not horribly computer-unsavvy but I still think I’m the only one in the whole company who opens IT support tickets via a system instead of caling, even though IT pushes the system and even though you get good support via the system and horrible people by calling